Privacy Policy

We collect information you provide directly to us, information collected automatically through your use of our Services, and information from third-party sources.

Information You Provide:

• Account registration details (name, email address, password)
• Personal information entered into legal document forms (date of birth, address, family details, asset information)
• Payment and billing information processed securely through our payment provider
• Digital vault contents including account credentials, asset details, and file uploads
• Communications you send to our support team

Information Collected Automatically:

• Log data (IP address, browser type, pages visited, time and date of visits)
• Device information (hardware model, operating system, unique device identifiers)
• Usage data (features accessed, session duration, clicks, and navigation patterns)
• Cookies and similar tracking technologies (see Section 7)

We use the information we collect to:

• Create and manage your account and provide access to our Services
• Generate, store, and manage your legal documents and vault contents
• Process payments and manage subscriptions
• Send transactional emails such as account confirmations, password resets, and document reminders
• Respond to your comments, questions, and customer support requests
• Monitor and analyze usage trends to improve the platform
• Detect, prevent, and address fraud, security incidents, or technical issues
• Comply with legal obligations and enforce our Terms of Service
• Send periodic communications about new features, updates, or promotions (with your consent where required)

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

Service Providers: We share information with trusted third-party vendors who perform services on our behalf, including payment processors (Stripe), cloud hosting providers, email delivery services, and analytics tools. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Beneficiaries and Trusted Contacts: Information you designate to share with named beneficiaries or trusted contacts will be disclosed to those individuals as directed by you and only under the conditions you set (e.g., upon triggering of the Dead Man's Switch).

Legal Requirements: We may disclose your information if required by law, subpoena, court order, or other governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Heirvana, our users, or the public.

Business Transfers: In the event of a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website prior to any such transfer.

We take the security of your personal information seriously and implement industry-standard safeguards including:

• AES-256 encryption for data stored in your digital vault
• TLS/SSL encryption for all data transmitted between your device and our servers
• Role-based access controls to limit internal access to your data
• Regular security audits and vulnerability assessments
• Multi-factor authentication options for your account

Despite our efforts, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data. You acknowledge that you provide personal information at your own risk.

We retain your personal information for as long as your account is active or as needed to provide Services to you. If you close your account, we will delete or anonymize your personal information within 90 days, except where we are required by law to retain it longer or where retention is necessary to resolve disputes or enforce our agreements.

Document data and vault contents may be retained in encrypted backup archives for up to 180 days following account deletion before permanent removal.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain legal exceptions
• Portability: Request a machine-readable copy of your data
• Opt-Out: Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly
• Restriction: Request that we limit how we use your data in certain circumstances

To exercise any of these rights, please contact us at support@heirvanna.com. We will respond to your request within 30 days.

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files placed on your device that help us recognize you and remember your preferences.

We use the following types of cookies:

• Essential Cookies: Required for the platform to function properly, including maintaining your login session
• Analytics Cookies: Help us understand how users interact with our platform so we can improve the experience
• Preference Cookies: Remember your settings and choices, such as theme preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our platform.

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child, please contact us at support@heirvanna.com.

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information (we do not sell personal information).

To exercise your California privacy rights, please contact us at support@heirvanna.com. We will not discriminate against you for exercising any of your CCPA rights.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date, and where required by law, by sending you an email notification.

Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: